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Troubleshooting and tips on the Tapestry app

These resources will help you if you are experiencing any issues on the Tapestry app. 

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Subforums

  1. Accessing multiple Tapestry account using the app   (475 visits to this link)

    If you have several Tapestry accounts set up under the same email address, this tutorial will explain how to make sure you will be able both accounts on the app. 

  2. How to change your password or PIN on the app   (458 visits to this link)

    This tutorial will talk you through how you can change either of these things on the Tapestry app.

  3. How to extend your login time on Apple devices   (373 visits to this link)

    The device you use to access the Tapestry app will have it's own default screen time-out; once a screen times out and goes black, the Tapestry app will log out and you will need to enter your PIN to log back in. If you are using an Apple device to access Tapestry this tutorial will explain how you can extend the time before the device times out and you will be logged out of Tapestry.

  4. How to extend your login time on Android devices   (391 visits to this link)

    The device you use to access the Tapestry app will have it's own default screen time-out; once a screen times out and goes black, the Tapestry app will log out and you will need to enter your PIN to log back in. If you are using an Android device to access Tapestry this tutorial will explain how you can extend the time before the device times out and you will be logged out of Tapestry.

  5. How to restart the app   (552 visits to this link)

    If it ever becomes necessary for you to restart the Tapestry app, this tutorial will talk you through how to do this. 

  6. What to do if the videos you are taking through Tapestry aren't recording sound   (390 visits to this link)

    If you are experiencing this issue this tutorial will help you to solve it. 

2 topics in this forum

  1. AnonyMouse_94374

    Uploading a video to Tapestry

    by AnonyMouse_94374
    • 1 reply
    • 1.1k views

    I hope someone can help me please. I took a video of me reading a story to put on Tapestry for the children in our Reception class this week (we are not back in school yet). The video is 7 mins long so thought it would be ok to upload as it says up to 10 minutes. I now have a green screen on my ipad whenever I login to the Tapestry app, 'Preparing your selection for upload'. I seem to be unable to now do anything with Tapestry on my ipad as I cannot cancel the upload. Does anyone know how I can cancel this? Thank you Lucy

    RichardTapestrySupport
    Last reply by RichardTapestrySupport,
  2. AnonyMouse_20032

    Tapestry problems

    by AnonyMouse_20032

    I use my iPhone XR to do tapestry observations. Since the recent iPhone update tapestry has gone extremely slow. Photos take ages to load and when viewing ones I know have uploaded from previous days the photos aren’t available. Signing in is very slow and Face ID isn’t available or doesn’t work. It’s getting really frustrating. Has anyone else having problems

    BenTapestrySupport
    Last reply by BenTapestrySupport,
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