Guest Posted April 22, 2009 Share Posted April 22, 2009 Hi Well this is the first time Ihave come across this. Just called OFSTED to request our OFSTED security token for filling in on line SEF (supervisor asked me too) and they refused to talk to me! Said they have not got my details and that only the manager can talk to them. I tod them that I had spoken to them before on at least 3 occassions and the man said that they shouldnt have. Is this right? I asked if I had a query who would i talk to he said my manager. Is this right? Or perhaps it is just that department? Link to comment Share on other sites More sharing options...
AnonyMouse_64 Posted April 22, 2009 Share Posted April 22, 2009 They should answer any general queries for anyone, but if it is a matter directly relating to a setting then they should only talk to the registered person as they may be dealing with confidential information. Link to comment Share on other sites More sharing options...
Guest Posted April 22, 2009 Share Posted April 22, 2009 Hi Yes can understand that. Suppose my last questions were quite general ie ratios, crb checks. Oh well. So will it be the Supervisor or the chair that needs to phone up then? Link to comment Share on other sites More sharing options...
Guest Posted April 22, 2009 Share Posted April 22, 2009 Hi They would nt give you the security token over the phone usually they ask several security questions first before they give information out. Your registered person should have details of your security token. I guess its frustating when you want to get on work Sam Link to comment Share on other sites More sharing options...
AnonyMouse_19762 Posted April 22, 2009 Share Posted April 22, 2009 Blimey - can't believe I am actually going to agree with Ofsted!!! I wouldn't expect them to give any 'sensitive info.' to my staff - this is the 'registered persons' responsibility - that could be your supervisor/manager/owner or chairperson if committee managed. Have broken out in a cold sweat now - it's the supporting Ofsted thats done it!!! Sunnyday Link to comment Share on other sites More sharing options...
Guest Wolfie Posted April 22, 2009 Share Posted April 22, 2009 HiWell this is the first time Ihave come across this. Just called OFSTED to request our OFSTED security token for filling in on line SEF (supervisor asked me too) and they refused to talk to me! Said they have not got my details and that only the manager can talk to them. I tod them that I had spoken to them before on at least 3 occassions and the man said that they shouldnt have. Is this right? I asked if I had a query who would i talk to he said my manager. Is this right? Or perhaps it is just that department? It's happened to us as well today! One of the senior managers rang to check that we have got the go-ahead for a creche being run tomorrow and was told that they would only speak to the registered person! Who is on annual leave! I'd never come across it before today and it has left us stranded! Link to comment Share on other sites More sharing options...
AnonyMouse_19762 Posted April 22, 2009 Share Posted April 22, 2009 It's happened to us as well today! One of the senior managers rang to check that we have got the go-ahead for a creche being run tomorrow and was told that they would only speak to the registered person! Who is on annual leave! I'd never come across it before today and it has left us stranded! Thank heavens - I thought I was weakening there! - Now that is just plain silly - that is not 'sensitive info' at all and they are just being obstructive. Phew - feel much better now! Sunnyday Link to comment Share on other sites More sharing options...
AnonyMouse_75 Posted April 22, 2009 Share Posted April 22, 2009 maybe they are tightening things up I can agree on principle but what if the registered person is on annual leave like mentioned or worse has been taken ill surely there should be provision to have named persons who are allowed to talk to Ofsted on their behalf its lke when I want to phone up about our bills and they say sorry the bill is in your husbands name we cannt discuss it! I love it when that happens too Link to comment Share on other sites More sharing options...
AnonyMouse_19762 Posted April 22, 2009 Share Posted April 22, 2009 maybe they are tightening things up I can agree on principle but what if the registered person is on annual leave like mentioned or worse has been taken ill surely there should be provision to have named persons who are allowed to talk to Ofsted on their behalf its lke when I want to phone up about our bills and they say sorry the bill is in your husbands name we cannt discuss it! I love it when that happens too Oh yes - I have been there too - data protection madness! Sunnyday Link to comment Share on other sites More sharing options...
AnonyMouse_6721 Posted April 22, 2009 Share Posted April 22, 2009 Hi I had the same problem when dealing with the security token. I am the registered person, but they would only speak to the committee chairperson. She didn't really understand what she was asking for, so it took a long time to sort out. Link to comment Share on other sites More sharing options...
AnonyMouse_19920 Posted April 23, 2009 Share Posted April 23, 2009 we had the same problem with our chasirperson - she had to phone because ofsted wouldnt speak to us - this is a pain as she will shortly be leaving as her child goes onto school so we have to start all the rigmarole (?) of having it changed !!!! Link to comment Share on other sites More sharing options...
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