AnonyMouse_6716 Posted October 1, 2010 Share Posted October 1, 2010 Hi - can' anyone tell me how to renew my subscription?? I have gone to the subs page and the only option I can find which a choosing option is the LA subscription which I don't want! The only thing I can click on is the choose payment option button, and then it tells me to go back and select a subscription option. I am really confused! I have e-mailed the forum but don't know if anyone will be around to pick up the e-mail and my subscription expires today! I am notoriously hopeless with any admin/ I.T. related issues so am sure solution is simple and just me that can't do it!! lol x Would be grateful for advice Quote Link to comment Share on other sites More sharing options...
SueFinanceManager Posted October 1, 2010 Share Posted October 1, 2010 Hi Annie Slight oddity of the forum....it won't let you re-subscribe until you actually expire which for you is sometime in the next 24 hours. Just log in as usual and when the account has actually expired you will be presented with a payment screen and then you can renew online. Let me know admin@foundation-stage.info if you have any problems. Sue Quote Link to comment Share on other sites More sharing options...
AnonyMouse_6716 Posted October 1, 2010 Author Share Posted October 1, 2010 Here I go again - told you I was dozy! Am re-reading e'mail - do I have to wait till subscription actually expires before the options appear?? Quote Link to comment Share on other sites More sharing options...
SueFinanceManager Posted October 1, 2010 Share Posted October 1, 2010 We crossed posts....yes is the answer to your question Quote Link to comment Share on other sites More sharing options...
AnonyMouse_6716 Posted October 1, 2010 Author Share Posted October 1, 2010 Lol - cross-posted - sorry! Many thanks Sue - that's a relief! I thought it was my terminal stupidity rearing it's head again! Once again, many thanks x Quote Link to comment Share on other sites More sharing options...
Steve Posted October 1, 2010 Share Posted October 1, 2010 Actually it's all my fault (as usual). When I set things up I assumed people would want to hear that the subscription was expiring in advance of the actual expiry, so they could have a last look round if they didn't want to renew. But the renewal email seems to cause panic so I should probably change things (you're by no means the only one Annie...). But it seems a little rude for people to log in and find that they can't access the FSF with no notice whatsoever. What do people think? Quote Link to comment Share on other sites More sharing options...
AnonyMouse_3139 Posted October 1, 2010 Share Posted October 1, 2010 How about IF the message just says when it wil expire and if they want to renew to do so HERE? Give people a weeks notice via email for those who dont come on very often. Quote Link to comment Share on other sites More sharing options...
AnonyMouse_6716 Posted October 1, 2010 Author Share Posted October 1, 2010 Lol - thanks Steve. I definitelty think the warning thing is good. I think the problem lies in the subtlety of the wording of the notification e-mail: "If you wish to continue with your subscription, you'll be asked to re-purchase a subscription when your current subscription expires." and, actually, this is exactly what it does mean whereas I implied the meaning that it was about to expire and I had to renew before it expired. I always over-complicate things! I would definitely give people warning but maybe say words to the effect of * Your subscription will expire tomorrow. This e-mail is purely for notification purposes and, if you wish to re-subscribe you will receive further e-mail within 24 hours enabling you to access links to re-subscription options* . Not sure if I have expressed that very well! On the plus side - isn't it good to know that I am obviously concerned about my subscription lapsing and not having full access to (EY)FSF which shows you must be doing a good job! Ann x Quote Link to comment Share on other sites More sharing options...
AnonyMouse_6716 Posted October 1, 2010 Author Share Posted October 1, 2010 In answer to post #7 - sounds good - I think even I may be able to understand that one! Thank you x Quote Link to comment Share on other sites More sharing options...
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