AnonyMouse_68798 Posted August 11, 2016 Posted August 11, 2016 hi my tapestry account wont let me log on saying to contact the manager - i am the manager!? please can you help asap as i have children still to load on and observations to upload Quote
SueFinanceManager Posted August 11, 2016 Posted August 11, 2016 I have sent you an email via the forum software called 'Forum Post' asking some questions as if we need to get into further details like email addresses etc then that is not a good idea to do so in this open forum area. Please look out for it and reply to it as soon as you can and we can help get you back online. Sue Quote
Guest Posted August 18, 2016 Posted August 18, 2016 Hello, I am also having trouble logging in. I tried to log in the new Tapestry but couldn't so tried the old Tapestry where it said my account is no longer active. I am the manager for our school's Tapestry and we renewed our subscription for September in July. Is there a way for someone to check my account please? Many thanks, Rachael Quote
AnonyMouse_25350 Posted August 18, 2016 Posted August 18, 2016 I've just sent you an email, Rachael. Quote
AnonyMouse_56422 Posted August 23, 2016 Posted August 23, 2016 Hi, I can't login to our account anymore. It says our account is no longer active. Our IT support has checked via our forum login and thinks it should be until May 2017. Can you help please? Thank you Catherine Quote
AnonyMouse_25350 Posted August 24, 2016 Posted August 24, 2016 I've just sent you a PM, Catherine. Quote
AnonyMouse_59601 Posted September 15, 2016 Posted September 15, 2016 Same here Can anyone help please? We renewed in May Thanks Michala Quote
FSFRebecca Posted September 15, 2016 Posted September 15, 2016 Hi Michala, Can you send a support ticket about this please customer.service@eyfs.info We will need to see a few more details from you and so it would not be appropriate over the forum Quote
AnonyMouse_59601 Posted September 15, 2016 Posted September 15, 2016 Hi Michala, Can you send a support ticket about this please customer.service@eyfs.info We will need to see a few more details from you and so is would not be appropriate over the forum Did it a few minutes ago, just didn't know where else to go so I logged onto the forum Thanks Quote
FSFRebecca Posted September 15, 2016 Posted September 15, 2016 Ok, we're all working flat out on support tickets ... we'll sort it for you, don't worry! :1b Quote
AnonyMouse_59601 Posted September 15, 2016 Posted September 15, 2016 Ok, we're all working flat out on support tickets ... we'll sort it for you, don't worry! :1b Much appreciated! :1b Quote
FSFRebecca Posted September 15, 2016 Posted September 15, 2016 Much appreciated! :1b You should have an email now Quote
AnonyMouse_59601 Posted September 15, 2016 Posted September 15, 2016 You should have an email now Got it Will take the necessary action right now Thanks for all your help Michala 1 Quote
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