Trouble adding parents

[AnonyMouse_59225]

Hi,

 

I have 2 parents who accidently clicked the unsubscribe button when they were sent the original email with their link and password, now when I try to re-activate them, it won't send the emails, how do I fix this?

 

Thanks

[FSFRebecca]

Hello,

When the parents click 'unsubscribe' Tapestry automatically makes them 'inactive'. If you look in your 'inactive' relatives - using your filters you should see them both there. You can then make them active and then you will be able to resend the password link.

if that doesn't work let me know!

[AnonyMouse_59225]

Hi Rebecca, I still can't send the email, I have double checked that the email addresses are correct and I have made them active again, but it still won't send?

[FSFRebecca]

Can you send in a support ticket please as the team might need a bit info if you put in your support ticket all of the info you have given me and what you have tried, they can look at it for you.

support ticket email customer.service@eyfs.info

[AnonyMouse_47553]

Hi, my nursery just started introducing Tapestry to parents and it seems all the activation emails for parents are going into their spam or junk folders.Is there any way this can be avoided? Some of the parents have difficulties to find the email and it just makes things more complicated to get them to login. Any advice will be very much appreciated. Many thanks!

[Helen]

They need to whitelist our email address (ie tell their mail system that our emails are acceptable!).