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Tapestry not working?


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Posted

Is anyone else having problems accessing Tapestry? The page won't load and times out

Posted

Hello

 

Everything is working fine at the moment as far as we can tell. Is it just Tapestry that you are finding slow?

 

Best wishes

Tom

Posted (edited)

I am trying to access Tapestry via the web browser. It's the updated version, the old website seems to load?

Edited by Heather1234
Posted

Hello

 

Might be worth a quick try of our connection test: https://tapestry.info/test.htmlto see what it reports.

 

We have 3200 people online on the updated version at the moment and we are seeing a happy stream of observations come in, so I don't think there is a general problem.

 

Best wishes

 

Tom

Posted

Thank you for getting back to me. It looks like an issue our end!

Posted

It looks like TalkTalk has blocked tapestryjournal.com! Just trying to find out more from IT support

Posted

Hello JJA / Heather1234

 

Do you use TalkTalk's SuperSafeBoost service? In which case https://help2.talktalk.co.uk/supersafe-boost-troubleshootinghas instructions for how to allow https://tapestryjournal.com

 

Or, do you use their HomeSafe service? In which case https://help2.talktalk.co.uk/homesafe-how-do-i-block-or-allow-specific-websiteshas instructions on how to allow the site.

 

I've also just sent TalkTalk an email to enquire what is happening.

 

Best wishes

 

Tom

Posted

Thank you for that. Unfortunately the person who has our account details is on holiday this week! Typical lol If you hear anything back from TalkTalk then let us know :)

Posted

Glad we're not the only ones in this boat! However we managed to find account details. We have Worksafe as we have a business account and I have added the website address to our list of allowed sites but still cannot access. Please let us know if you have any luck hearing from Talktalk.

Posted

Thank you. That tells me there is no general connection problem in connecting to the data centre where we host Tapestry, but instead something specific to do with accessing our site.

 

If you wouldn't mind, could you tell me whether you can see these two sites, or get the same error:

1. https://eyps.net

2. https://invoices.tapestryjournal.com

 

(you won't be able to do anything with either, just interested in whether you can see them at all).

 

Tom

Posted

I have a tick in every box too. I can also access both of those websites but still not the normal tapestry website

Posted

Ok. Thank you. https://eyps.netin particular, is identical to https://tapestryjournal.com in almost every way, so that does imply that the site is being blocked for some reason, rather than there being a poor connection or some sort of incompatability.

 

If I hear from TalkTalk or think of something else, I will post here.

 

If you hear from them, or the problem goes away, would you mind posting?

Posted

We do too, we tried turning the Wifi off and on again and its worked? Not sure why it would only block one website though!

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