Jump to content
Home
Forum
Articles
About Us
Tapestry
This is the EYFS Staging Site ×

Read The Small Print


AnonyMouse_2127

Recommended Posts

I odered a pirate ship and island from M&S Mercantile - when it arrived it wasn't suitable - too many small parts and not well made to withstand pre-school use.

I phoned them to let them know that I would like to return it and the reason why. They told me that it would be £20 collection charge and a 10% re-stocking charge PLUS VAT. The thing only cost £25 !!!!! :o It does actually say that goods are not supplied on a sale or return basis - but I DIDN'T READ IT !!!!

The box is quite large although not too heavy - they suggested I might like to try and find a cheaper way of returning it.

I will definitely think twice before ordering anything from them again - just in case it's not suitable when it arrives.

I usually buy wooden or very solidly made toys/equipment, so that they will last. This time I didn't - well, I've learnt my lesson xD

 

Sue J

Link to comment
Share on other sites

Thanks for the warning Sue. The only thing I can suggest is that you raffle it to parents ( Easter Show/celebrations???). You might then at least get your money back.

 

Peggy

Link to comment
Share on other sites

I order quite a bit of stuff from M & S and really like them. Mind you never had to return anything to them. Not like the tables I ordered from Consortium - I ordered the wrong height and getting them returned was a nightmare ........ I can't remember how much I had to pay to get them to come and pick them up, but I know it was extortionate. Mind you you do get some sort of satisfaction saying that you'll never order from them again don't you! :)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. (Privacy Policy)