AnonyMouse_47553 Posted May 29, 2017 Posted May 29, 2017 Hi all! I have a a couple of questions regarding Tapestry, hopefully someone will shed a light? * Are parents notified when a new report is added for their child? I know I need to allow parents to view them, but I am not sure if the'll receive email letting them now that new report was added. * When adding a report- is there any way I can change the age of child? I need to do some additional reports (adding some 2 year old checks on Tapestry in the format we used to do before we started using Tapestry for example) but it seems that changing the age is disabled? Thanks for your responses! Quote
Sneha Posted May 30, 2017 Posted May 30, 2017 Hello Nightingale 1, At the moment I'm afraid there isn't a way of enabling parents to receive a notification when a report is created, however we are working on adding this notification in the future and we will keep you updated on any new features in our change log and Tapestry newsletters! When you add the report there isn't a way of overriding the date of birth. You can however, change the date of the report to reflect the child's age on the report. Quote
AnonyMouse_47553 Posted May 31, 2017 Author Posted May 31, 2017 Hi, the change of date doesn't really work. I tried to backdate few reports and the age of child didn't change or if, then it still wasn't accurate to the date of report, it appeared as a random age somewhere in between. Slightly confused me... Quote
Sneha Posted May 31, 2017 Posted May 31, 2017 Hello Nightingale 1, Could you kindly send a support ticket to customer.service@eyfs.info quoting the above and if possible, provide us with a screen shot of the page after editing the date and saving the report (including the DOB, Age in months at check, date of check and date of entry into setting) so that we may investigate further. Quote
AnonyMouse_47553 Posted May 31, 2017 Author Posted May 31, 2017 Hi Sneha, How can I upload screen shot into a support ticket? I think I just sent one (my first one) ticket but it didn't give me option to upload image. The only way I'm thinking to do it is directly emailing from my email address? Many thanks! Quote
EmilyTapestrySupport Posted May 31, 2017 Posted May 31, 2017 Hi nightingale1, I've just replied to your support ticket. :1b 1 Quote
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