What do you do?

AnonyMouse_52677 · 2017-09-29T07:53:34+0000

Hi, We're a large and busy private nursery that is open 52 weeks of the year (apart from weekends and bank holidays). We have most of our practitioners on a set rota due to their family or other commitments. Therefore we can not accommodate parents swapping their sessions. The only time parents would be able to swap their session is when the nursery is closed e.g. bank holidays etc... At the moment we have a parent who is arguing with us because we couldn't accommodate her to swap the Eid Friday for another day, but we have always specified to parents when they come to look around that we are not able to offer this service (staff who celebrate Eid have booked it off as holiday because it doesn't fit in with the government bank holidays). The parent isn't happy that we have to accommodate the staff and the rota and isn't happy that we follow the government guidelines in terms of bank holidays. What do you do? P.S We celebrate a lot of festivals as we have lots of families from different backgrounds so we are not ignoring that she celebrates Eid.

By AnonyMouse_52677
September 29, 2017 in All Early Years settings & Childminders: General Issues

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