Receiving invoices through Tapestry

[EmilyTapestrySupport]

If your child's setting (nursery, pre-school, childminder etc.) have decided to use the Booking and Invoices features on Tapestry, they are able to book children into sessions and then invoice them accordingly. After they have created an invoice for a child, they can choose to send this to you directly via email.

Once they have sent an invoice through their Tapestry account, you will receive an email with a link in that you can follow to open the invoice.

The email will have the subject 'New Invoice from Tapestry'. If your child's setting have told you they have sent an invoice to you but you have not received an email, do check your spam/junk folder as it may have been filtered into there. 

 

 

Once you open the email you can click where it says 'View Invoice' to open up a PDF of the invoice (1).

Please note, invoice emails are sent from our noreply email address, so any replies directly to the invoice email will not be received. If you have any questions about an invoice, please direct them to your child's setting. If they have set up a contact email for relatives, this will appear in the body of the email (2). 

 

 

As well as receiving an email with a link to your invoice, you will receive an internal notification within your Tapestry account. If you log in to the browser version of Tapestry, you'll see a bell icon in the top right-hand corner by your name. If you have a new notification, a number will show up next to this icon indicating the amount of unread notifications you have.

 

 

If you click on the bell icon it will bring up a list of your notifications. You can click on the invoice notification to open the invoice as a PDF. 

 

 

Below you can see an example invoice. I'll go through what you can see here:

1. At the top you will see some basic information about the invoice including: the setting name, the child's name the invoice is for, the period it covers, the invoice number, the invoice date and due date for payment.
2. If you see some extra text/information above the 'Summary' section, this will have been inputted by your child's setting.
3. In the 'Summary' section you will see a breakdown of the charges included in the invoice.
4. You may see an extra section with a blue heading in the 'Summary' which breaks down the bookings that are included in a child's regular schedule. Whether you see this or not is dependent on your child's nursery/pre-school/childminder's settings.
5. Underneath the summary you will see the total amount due. 
6. If you see some extra text/information below the 'Total to Pay' section, this will have been inputted by your child's setting.
7. Depending on what your child's setting have decided to include on invoices, it may be spread across several pages. At the top you can see how many pages are included in the invoice.
8. If you have extra pages, you may see a heading in blue at the top that says 'Regular Schedule Bookings'. This is a more detailed breakdown of the sessions that are included in the invoice. 

 

 

 

 

 

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