Hi everyone,
I would love some support around an issue we have. We have a very liberal settling in policy, we do home visits, at least 3 settling in sessions, more if needed, and we generally have an open door policy during our settling in period. However... we have a 4 year old child who started with us back in April and the mother is still staying for up to an hour after dropping them off. We have had various meetings with her, but she is following a 'child-led' approach, meaning she asks her child every day: "can I go now or do you want me to stay longer?" Well, guess what the child replies. When she does leave, he is absolutely fine, he has built strong relationships with his keyperson and the other staff.
Mum comes across at quite forceful, most staff are a bit scared of her. When we broached the subject of her leaving earlier, she got quite aggressive, suggesting we are not meeting her child's emotional needs. . She has already made one (unrelated) complaint, so we are all a bit wary of her. We do of course want to support the family, meet mum's need too, but the keyperson feels they cannot do their job properly with mum hanging around for so long. She also feels that mum is observing the staff and judging our interactions with the other children. Once or twice, she commented negatively on the way staff had handled a disagreement between some children.
We know from her history that she has tried two settings before us and both times did not stay long. On a different, but related note, if she spends significant amounts of time at the setting, sometimes interacting with the other children, shouldn't she need a DBS check?!
Sorry this got longer than intended. I would love some word of advice. I have asked for another meeting and what I would like to say to mum is that she needs to decide whether she trusts us enough to leave her child in our care and if so she needs to leave after a few minutes, like all the other parents. And if she does not, then maybe we are not the right setting for her? it feels harsh, but I don't know what else to try.